Customer Operations Representative

The Opportunity:

As a Customer Operations Representative, you will provide tier-one customer service to a portfolio of medium to large-sized accounts. You will be working alongside Account Managers to provide operational support to both new and existing accounts.  Some of the specific job duties include, but are not limited to:

  • Managing and updating all shipments within your portfolio
  • Communicating updates to all parties
  • Billing
  • Entering and scheduling orders, including follow-ups
  • Efficiently manage the flow of information across departments    

What we’re looking for

  • Positive and enthusiastic attitude
  • Familiarity with computer systems
  • Team-oriented player
  • Strong organizational skills
  • Attention to detail and accuracy
  • Strong written and verbal communication skills
  • Strong sense of urgency with the ability to multi-task

What we bring to the table:

  • Downtown Chicago location
  • $15/hr
  • Flexible 40 hour weeks
  • Health, dental, vision, disability, and life insurance
  • Philanthropy events
  • In-office workout facility
  • Casual dress code
  • Corporate workout facility
  • Sponsored intramural sports
  • Free food! Including breakfasts, free lunch Fridays, snacks, cold brew coffee on tap, and more!

About LoadDelivered:

LoadDelivered is the freight management division of Capstone Logistics, a billion-dollar supply chain entity with rapidly growing capabilities in transportation, warehouse and distribution center support, yard management, last mile delivery, supply chain analytics/ optimization, and more. We’ve earned a spot on the Inc. 5000 list of the fastest-growing private firms in America for sixth consecutive years. In addition,  LoadDelivered  was included on the Crain’s Fast 50 list of the fastest-growing companies in Chicago, named a Top Freight Brokerage Firm based on net revenue by Transport Topics, and recognized by Food Logistics as both a Top 3PL & Cold Storage Provider and a Top Software & Technology provider. 

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