Account Manager

The Opportunity:  

As Account Manager, your primary objective is to achieve organic margin and revenue growth from an esteemed portfolio of clients, while leading the tactical execution of the transportation industry’s most unique and innovative client experience. Equipped with a team of Client Operations Specialists, you will oversee every aspect of your clients’ experience— everything from the fulfillment of a shipment to the long term success of the partnership. Prospect and on-board quality carriers to handle our growing volume of shipments.

  • Collaborate across departments to design and execute a business development strategy on a per customer business
  • Identify strategic opportunities and ways in which we can achieve organic revenue growth
  • Create a strategic alliance with your portfolio of esteemed clients
  • Oversee the strategic execution of all customer-facing activities involving client portfolio
  • Design and execute best-in-class operational protocol based on client expectations
  • Conduct market research to proactively communicate industry trends that will impact clients’ business
  • Establish and uphold relationships with customers in various modes of transportation and logistics service offerings
  • Leadership and management of a team of Customer Operations Representatives, typically 3-5 direct reports
  • Cultivate talent through mentorship, coaching and education on a daily basis
  • Foster a team culture that is committed to continuous improvement and quality service
  • Implement innovative guidelines that optimize operating bandwidth of team, and delegate daily execution of all operations activities

What we’re looking for:

  • 2-4 years minimum of professional Logistics and Transportation experience
  • Profound understanding of various supply chain solutions and service offerings
  • Knowledge of industry terminology, market trends, and best practices of inside sales and customer service
  • Demonstrated client-facing management experience
  • Outstanding negotiation skills
  • Excellent written and oral communication skills
  • Entrepreneurial and bold attitude paired with a confident personality
  • Tenacious appetite for success
  • Extremely analytical and superior problem-solving skills
  • Proven ability to manage detail on multiple projects simultaneously
  • Firm belief in the power of automation and keen interest in implementing technology
  • An active learner with strong communication and organizational skills
  • Ability to work across company departments and motivate others

What we bring to the table:

  • Downtown Chicago location
  • Competitive salary & uncapped commission potential 
  • Ability for upward mobility 
  • Health, dental, vision, disability, and life insurance 
  • PTO & paid holidays
  • 401(k) company match 
  • Philanthropy events
  • Casual dress code 
  • Corporate workout facility 
  • Sponsored intramural sports 
  • Free food! Including breakfasts, free lunch Fridays, snacks, cold brew coffee & tea on tap, and more!

Why LoadDelivered?

We’re your go-to supply chain engineers, and we approach things differently. Why? Because we get that the old way of moving goods isn’t the best in the rapidly changing world of logistics. And we don’t just say we’re different – we transparently prove it by building the industry’s most innovative technology to meet the needs of our Fortune 500 customers. We are looking for sharp, ambitious, and enthusiastic members to add to our team.

Here at LoadDelivered, we’re building a powerful company culture by hiring tenacious, humble A-players who know how to work well together. The result? A high-energy, positive environment with opportunities to elevate our people through mentorship and talent development programs, upward mobility, and community involvement. We understand the importance of work-life balance so we offer an in-office gym, monthly in-office haircuts and manicures, professional learning seminars, and more. 

In 2017, LoadDelivered earned a spot on the Inc. 5000 list for the sixth consecutive year. The list is composed of the fastest-growing private firms in America. In addition, LoadDelivered was included on the Crain’s Fast 50 list of the fastest-growing companies in Chicago, named a Top Freight Brokerage Firm based on net revenue by Transport Topics, and recognized by Food Logistics as both a Top 3PL & Cold Storage Provider and a Top Software & Technology provider.

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