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Category: Technology

36 Results

Measuring Service: 5 Soft Metrics Shippers Shouldn’t Ignore

LDL Voice

Shippers often look for “customer service excellence” when evaluating logistics providers, but because the concept depends heavily on people, and people vary widely (they’re human beings after all), it can be difficult to pin down exactly what service excellence means from one organization to the next.

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Game of Drones: A New Era in Logistics Is Coming

LDL Voice

Much like Game of Thrones’ worst-kept secret regarding Jon Snow’s fate, it’s no surprise that emerging technology will bring major changes to the supply chain in the coming years. From driverless trucks to blockchain, we’re breaking down the biggest supply chain innovations on the horizon.

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