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Category: Customer Service

27 Results

Measuring Service: 5 Soft Metrics Shippers Shouldn’t Ignore

LDL Voice

Shippers often look for “customer service excellence” when evaluating logistics providers, but because the concept depends heavily on people, and people vary widely (they’re human beings after all), it can be difficult to pin down exactly what service excellence means from one organization to the next.

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Food Safety: Don’t Let Transportation Be Your Downfall

LDL Voice

Keeping food and beverage products safe as they travel through the supply chain is no easy feat. With so many different factors to consider—from perishability of products, to mode optimization, to temperature and handling requirements—food shippers concerned with avoiding contamination during transit have their work cut out for them.

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Cargo Theft Statistics & Prevention [Infographic]

LDL Voice

Though instances of cargo theft have declined in recent years, the threat remains, and thieves are getting savvier. To help you understand your susceptibility and protect your cargo, we’re sharing the latest statistics, trends, and prevention tips.

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5 Lies the “Ubers of Trucking” May Tell You

Robert Nathan

The transportation industry has seen many technology-focused startups come and go. With each failed attempt, investors lost millions of dollars and the industry showed little change because the following fact was overlooked: Successful innovation demands more than just whiz-bang technology; it requires a strong command of operations and a deep understanding of the industry.

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How Will the ELD Mandate Change the Freight Marketplace?

Robert Peck

The ELD Mandate (also known as the e-log mandate) has left many shippers with questions about how the rule will affect truck capacity, rates, and service levels they’re accustomed to. We’re answering some frequently asked questions—and also debunking some misconceptions—to help you prepare for the upcoming changes.

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