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Category: Customer Service

30 Results

How Produce Season Affects Rates & Capacity for All Shippers

LDL Voice

Temperatures are rising, days are getting longer, and shippers are gearing up for a busy produce season. Even if you aren’t in the produce industry, spring through early summer marks a time of tightened capacity, increased rates, and scheduling constraints—especially for companies shipping refrigerated products.

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Measuring Service: 5 Soft Metrics Shippers Shouldn’t Ignore

LDL Voice

Shippers often look for “customer service excellence” when evaluating logistics providers, but because the concept depends heavily on people, and people vary widely (they’re human beings after all), it can be difficult to pin down exactly what service excellence means from one organization to the next.

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Food Safety: Don’t Let Transportation Be Your Downfall

LDL Voice

Keeping food and beverage products safe as they travel through the supply chain is no easy feat. With so many different factors to consider—from perishability of products, to mode optimization, to temperature and handling requirements—food shippers concerned with avoiding contamination during transit have their work cut out for them.

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Cargo Theft Statistics & Prevention [Infographic]

LDL Voice

Though instances of cargo theft have declined in recent years, the threat remains, and thieves are getting savvier. To help you understand your susceptibility and protect your cargo, we’re sharing the latest statistics, trends, and prevention tips.

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