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Category: Customer Service

55 Results

Addressing America’s Truck Parking Problem

Apr 19, 2018 LDL Voice

Everyone gets frustrated when searching for parking, but when you’re driving an 18-wheeler, finding a spot to take a break or park overnight can be daunting. That’s because there are about 1.5 million truck drivers on the road at any point in time yet fewer than 400,000 available parking spots.

FSMA: Do You Know What You Are Responsible For?

Apr 19, 2018 LDL Voice

While many companies have been compliant with the FDA's Food Safety Modernization Act (FSMA) for years, others remain unprepared. Whether you’re a shipper, broker, carrier, or receiver, below is a guide to the rule and several checklists to help you.

Reducing Transportation Costs with Vendor Conversion

Mar 15, 2018 LDL Voice

Shippers are spending an increasing amount of money on freight transportation. Rising rates and capacity constraints have forced shippers to re-examine carrier relationships, find new ways to optimize routes and capacity, and leverage data to mitigate cost increases. One cost-saving strategy? Vendor Conversion.

Contract Rates in 2018: Adjusting to the New Reality

Feb 14, 2018 Ross Vigil

Last year, we predicted that contract rates would increase. Now that we’re deep into the first quarter of 2018, that new reality is sinking in and shippers are doing what they can to get the most out of their transportation spend while avoiding costly disruptions.

ELDs Increase Demand for Team Drivers: 4 Ways to Mitigate Risk and Expense

Jan 30, 2018 LDL Voice

Now that the ELD Mandate is in place, and Hours of Service are being strictly enforced in most states, tweener shipments that used to deliver within 24 hours are no longer possible. As a result, shippers are left unprepared and scrambling to secure team drivers to avoid disruptions or delays.

What Carriers Want: 5 Characteristics of a “Broker of Choice”

Jan 18, 2018 LDL Voice

Smart shippers value relationships and will make bold moves to attract and retain quality carriers. But what about 3PLs and brokers? Brokers must be equally concerned about attracting and retaining the best carriers—those that consistently deliver freight on time and intact.

Logistical Challenges: 7 Ways to Get Ahead of Winter Weather

Jan 16, 2018 LDL Voice

The new year’s winter storms have put shipments and supply chains into a deep freeze throughout much of the country. The bomb cyclone and other January storms will leave a mark on US supply chains for some time, but these tips can help you prepare for the next one.

Year in Review: Top Logistics and Supply Chain Stories of 2017

Dec 21, 2017 LDL Voice

2017 was another transformative year for freight transportation, logistics, and the food supply chain. Here’s a look back at six things that shaped our year in a big way.

E-Commerce Delivery Demands: Overcoming Short Lead Times

Dec 19, 2017 LDL Voice

E-commerce is growing, more than 15 percent last year alone, but the delivery infrastructure is struggling to get the nearly $395 billion in orders to customers on their terms. To compete, both manufacturers and retailers must streamline fulfillment processes and find cost effective ways to deliver products to customers under tight deadlines.

Shippers Have a Critical Role in Driver Retention

Nov 15, 2017 LDL Voice

For some time, the transportation industry has been looking to carriers to solve the truck driver shortage problem, but it’s time for shippers to get involved.