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Category: Customer Service

35 Results

How Produce Season Affects Rates & Capacity for All Shippers

LDL Voice

Temperatures are rising, days are getting longer, and shippers are gearing up for a busy produce season. Even if you aren’t in the produce industry, spring through early summer marks a time of tightened capacity, increased rates, and scheduling constraints—especially for companies shipping refrigerated products.

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Measuring Service: 5 Soft Metrics Shippers Shouldn’t Ignore

LDL Voice

Shippers often look for “customer service excellence” when evaluating logistics providers, but because the concept depends heavily on people, and people vary widely (they’re human beings after all), it can be difficult to pin down exactly what service excellence means from one organization to the next.

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