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Category: Customer Service
55 ResultsAddressing America’s Truck Parking Problem
Everyone gets frustrated when searching for parking, but when you’re driving an 18-wheeler, finding a spot to take a break or park overnight can be daunting. That’s because there are about 1.5 million truck drivers on the road at any point in time yet fewer than 400,000 available parking spots.
Read MoreFSMA: Do You Know What You Are Responsible For?
While many companies have been compliant with the FDA's Food Safety Modernization Act (FSMA) for years, others remain unprepared. Whether you’re a shipper, broker, carrier, or receiver, below is a guide to the rule and several checklists to help you.
Read MoreReducing Transportation Costs with Vendor Conversion
Shippers are spending an increasing amount of money on freight transportation. Rising rates and capacity constraints have forced shippers to re-examine carrier relationships, find new ways to optimize routes and capacity, and leverage data to mitigate cost increases. One cost-saving strategy? Vendor Conversion.
Read MoreContract Rates in 2018: Adjusting to the New Reality
Last year, we predicted that contract rates would increase. Now that we’re deep into the first quarter of 2018, that new reality is sinking in and shippers are doing what they can to get the most out of their transportation spend while avoiding costly disruptions.
Read MoreELDs Increase Demand for Team Drivers: 4 Ways to Mitigate Risk and Expense
Now that the ELD Mandate is in place, and Hours of Service are being strictly enforced in most states, tweener shipments that used to deliver within 24 hours are no longer possible. As a result, shippers are left unprepared and scrambling to secure team drivers to avoid disruptions or delays.
Read MoreWhat Carriers Want: 5 Characteristics of a “Broker of Choice”
Smart shippers value relationships and will make bold moves to attract and retain quality carriers. But what about 3PLs and brokers? Brokers must be equally concerned about attracting and retaining the best carriers—those that consistently deliver freight on time and intact.
Read MoreLogistical Challenges: 7 Ways to Get Ahead of Winter Weather
The new year’s winter storms have put shipments and supply chains into a deep freeze throughout much of the country. The bomb cyclone and other January storms will leave a mark on US supply chains for some time, but these tips can help you prepare for the next one.
Read MoreYear in Review: Top Logistics and Supply Chain Stories of 2017
2017 was another transformative year for freight transportation, logistics, and the food supply chain. Here’s a look back at six things that shaped our year in a big way.
Read MoreE-Commerce Delivery Demands: Overcoming Short Lead Times
E-commerce is growing, more than 15 percent last year alone, but the delivery infrastructure is struggling to get the nearly $395 billion in orders to customers on their terms. To compete, both manufacturers and retailers must streamline fulfillment processes and find cost effective ways to deliver products to customers under tight deadlines.
Read MoreShippers Have a Critical Role in Driver Retention
For some time, the transportation industry has been looking to carriers to solve the truck driver shortage problem, but it’s time for shippers to get involved.
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