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Category: Customer Service

67 Results

Vendor Compliance Programs Resume as Volumes Normalize After COVID-19 Surge

LDL Voice

As panic buying and freight volumes surged in late March, distribution centers were in chaos. Several retailers suspended their vendor-compliance penalties to provide relief to their suppliers. Now that volumes are normalizing, suppliers are beginning to incur fines and penalties once again for performance issues. Carrier performance is more important than ever.

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Reduce Empty Miles and Everyone Wins

LDL Voice

Empty miles are everybody’s problem, especially now that hours-of-service (HOS) limitations under the Electronic Log Mandate (ELD) can take drivers off the roads. Winning the long game requires cohesive shipping networks that limit empty miles and keep drivers rolling—while creating mutually beneficial scenarios for shippers and carriers alike.

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Season of Giving: How the Transportation Industry is Giving Back

LDL Voice

The holiday season is upon us. This special time of year is about giving back to those in need. There are many people who will go through this holiday season without food, shelter, proper clothing, and more. Now more than ever, it is important for companies to give back, as they have the means to make real change.

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Holiday Cargo Theft Spikes: How to Prepare

LDL Voice

Whether it is Fourth of July barbecues, Halloween trick-or-treating, or Thanksgiving turkeys, the holidays create an increased demand for food and beverage products. While there are many different commodities susceptible to cargo theft, the food and beverage category remains one of the most active, making up 15% of total cargo thefts.

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