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Category: Automation

14 Results

Measuring Service: 5 Soft Metrics Shippers Shouldn’t Ignore

LDL Voice

Shippers often look for “customer service excellence” when evaluating logistics providers, but because the concept depends heavily on people, and people vary widely (they’re human beings after all), it can be difficult to pin down exactly what service excellence means from one organization to the next.

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5 Lies the “Ubers of Trucking” May Tell You

Robert Nathan

The transportation industry has seen many technology-focused startups come and go. With each failed attempt, investors lost millions of dollars and the industry showed little change because the following fact was overlooked: Successful innovation demands more than just whiz-bang technology; it requires a strong command of operations and a deep understanding of the industry.

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Game of Drones: A New Era in Logistics Is Coming

LDL Voice

Much like Game of Thrones’ worst-kept secret regarding Jon Snow’s fate, it’s no surprise that emerging technology will bring major changes to the supply chain in the coming years. From driverless trucks to blockchain, we’re breaking down the biggest supply chain innovations on the horizon.

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